At Maths Nipun, operated by Guruchintana EdTech Private Limited, we are committed to providing high-quality educational services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed. Please read this policy carefully before enrolling in any of our courses.

1. General Refund Policy

As a digital education platform providing instant access to online courses, our general policy regarding refunds is as follows:

1.1 No Refund After Course Access

Once you have accessed course content (including videos, materials, assignments, or any learning resources), the purchase is considered final and no refunds will be provided. This is because:

• Digital course content is delivered instantly upon enrollment
• Course materials are intellectual property that cannot be "returned"
• Access to educational content is provided immediately after payment
• Downloaded or viewed materials cannot be retrieved

1.2 Limited Refund Window

Refund requests may be considered only within 7 days of purchase and only if you have not accessed any course content. To be eligible for a refund, you must meet ALL of the following conditions:

• Request submitted within 7 days of purchase date
• No course videos have been viewed
• No course materials have been downloaded
• No assignments or quizzes have been attempted
• No certificates have been generated
• Valid reason for refund request is provided

2. Exceptions and Special Circumstances

We understand that exceptional situations may arise. Refunds may be considered in the following specific circumstances:

3. Non-Refundable Situations

• Change of mind after accessing course content
• Dissatisfaction with course content after viewing
• Failure to complete the course within the access period
• Inability to dedicate time to complete the course
• Finding similar content available elsewhere
• Personal circumstances preventing course completion
• Lack of expected results or outcomes
• Internet connectivity issues on your end
• Device compatibility issues (when minimum requirements are clearly stated)
• After 7 days from purchase date (unless technical issues reported earlier)
• Promotional or discounted courses (all sales final)
• Gift purchases or third-party enrollments

4. Refund Request Process

5. Refund Processing Timeline

Stage	Timeline	Description
Request Submission	Day 0	You submit refund request with all required information
Review Process	5-7 business days	Our team reviews your request and verifies eligibility
Decision Notification	Within 7 days	You receive email notification of approval or denial
Refund Initiation	2-3 business days	Approved refunds are initiated to original payment method
Bank Processing	5-10 business days	Time for refund to reflect in your account (varies by bank)
Total Timeline	10-20 business days	Complete refund process from request to account credit

6. Partial Refunds

Partial refunds are generally not offered. However, in exceptional circumstances evaluated on a case-by-case basis, partial refunds may be considered:

• If only a small portion of course content was accessed before technical issues arose
• If service degradation affected a specific portion of the course duration
• At the sole discretion of Maths Nipun management

Any partial refund decisions are final and not subject to appeal.

7. Refund Method

All approved refunds will be processed using the original payment method:

• Credit/Debit Card: Refunded to the same card used for purchase
• Net Banking: Refunded to the source bank account
• UPI: Refunded to the linked bank account
• Digital Wallets: Refunded to the same wallet

We do not provide refunds through alternative payment methods, cash, or bank transfers (except in cases where the original payment method is no longer available).

8. Course Transfers and Credits

8.1 Course Transfers

In lieu of a refund, we may offer the option to transfer your enrollment to a different course of equal or lesser value. Transfers are subject to:

• Request within 7 days of original purchase
• No prior access to original course content
• Availability of the alternative course
• One-time transfer only (no subsequent transfers)
• If transferring to a lower-priced course, the difference is non-refundable

8.2 Account Credits

As an alternative to refunds, we may offer account credits for future purchases. Credits:

• Are valid for 12 months from issue date
• Can be used for any course on our platform
• Cannot be redeemed for cash
• Are non-transferable to other users

9. Promotional and Discounted Courses

• Courses purchased during promotional sales, with discount codes, or as part of bundle offers are non-refundable
• All discounted or promotional purchases are final
• Special pricing indicates acceptance of stricter refund terms
• This policy is clearly stated at checkout during promotional periods

10. Subscription and Bundle Purchases

10.1 Monthly/Annual Subscriptions

If we offer subscription-based access:

• Refunds are prorated based on unused time only if no content was accessed
• Cancellation stops future billing but does not refund the current period
• Refund requests must be made within 7 days of the initial subscription purchase

10.2 Course Bundles

For bundle purchases containing multiple courses:

• Refunds are only available if NONE of the courses in the bundle have been accessed
• Partial refunds for individual courses within a bundle are not available
• Bundle prices are package deals and cannot be split

11. Chargebacks and Disputes

If you dispute a charge with your bank or payment provider:

• Your account will be immediately suspended pending investigation
• Access to all courses will be revoked
• We will provide transaction records to your bank showing service delivery
• Fraudulent chargebacks may result in permanent account termination
• You may be liable for administrative costs and legal fees

Please contact our support team BEFORE initiating any payment dispute. We are committed to resolving issues fairly and promptly.

12. Platform Modifications and Discontinuation

Maths Nipun reserves the right to modify, update, or discontinue courses at any time. In such cases:

• If a course is discontinued during your active access period, we will provide reasonable notice
• You may receive access to equivalent alternative content
• Refunds may be provided at our discretion for unused access time
• Course updates and improvements do not constitute grounds for refund

13. Force Majeure

We are not liable for refunds in circumstances beyond our reasonable control, including:

• Natural disasters or pandemics affecting service delivery
• Government regulations or legal restrictions
• Internet service provider outages
• Third-party service failures
• Cyber attacks or security breaches

In such cases, we will make reasonable efforts to restore services or provide alternative solutions.

14. International Purchases

For purchases made by users outside India:

• All refund policies remain the same
• Refunds are processed in the original currency
• Currency conversion rates may fluctuate, and you may receive a different amount than originally paid
• International transaction fees are non-refundable
• Banks may charge additional processing fees for international refunds

15. Contact and Support

16. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated "Last Updated" date
• Not affect purchases made prior to the change
• Be communicated to active users via email
• Take effect immediately for new purchases

17. Governing Law

This Refund Policy is governed by the laws of India. Any disputes arising from refund requests or this policy shall be subject to the exclusive jurisdiction of the courts of Sagara, Karnataka, India.